Shipping policy

Shipping Policy

Thanks for being here.

All items are made to order — this means your piece is created specifically for you after you place an order.

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Processing Time
Orders are processed within 2–5 business days before shipping.

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Shipping Time
Shipping times vary depending on your location:

• Europe: 3–7 business days

• International: 5–12 business days

Please note that these are estimates and may vary.

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Shipping Costs
Shipping costs are calculated at checkout based on your location.

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Tracking
Once your order has been shipped, you will receive a tracking number via email.

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Delays
We are not responsible for delays caused by shipping carriers, customs, or other external factors beyond our control.

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Customs & Import Fees
For international orders outside the EU, customs fees or import taxes may apply. These are the responsibility of the customer.

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Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 14 days at robingnarly@gmail.com and include your order number and photos (if applicable).

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A Small Note
We’re an independent brand, not a mass-production company.
Every item is made with care — thanks for your patience.

— Robin Gnarly